Vet IT News

Lessons Learned from Hurricane Harvey

Posted by on Apr 20, 2018 in Blog | 0 comments

I attended a wonderful online meeting today through The Bridge Club   They had Ryan Buck, CEO of Gulf Coast Veterinary Specialist.  On August 27th, 2017 they were severely impacted by Hurricane Harvey in Houston Texas.  They had seen minor flooding in the past but this particular flood was the worst they have ever experienced.   Instead of an inch or two of water they had water all the way up to two floors that was very turbulent acting like a washing machine.   239 employees were displaced during this event, 90% of the hospital was gone and they were reduced from 60,000 square feet of space to 6,000 square feet of temporary space to get their business back and functional.  It was a total loss!   Their Servers were also under water, including their Practice Management Software and Email systems.  It took 2 Weeks to recover these systems. They were not able to roll back to the exact time of the flooding but seemed to be able to recover as best as they could.  He...

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3 IT Mistakes Veterinary Practices Make

Posted by on Mar 27, 2018 in Blog | 0 comments

We’ve all heard the old adage “if it’s not broken, don’t fix it.” But these days, as we depend more and more on technology to run our businesses, that mindset could cost you.   As a Veterinary Practice Owner, you have a lot of overhead costs, from personnel to supplies to building maintenance, and the last thing you want to do is add to your accounts payable and take away from your bottom line. But, if you’re a veterinary practice owner who waits for your computer systems to crash before bringing in a Professional IT company, you could end up losing thousands of dollars.   Think about it: Your IT infrastructure is the foundation on which your practice management system operates. It protects and houses your “baby”…the data you rely on as a business owner. It’s important.   As the IT-Guru team travels to veterinary practices all over the country, we’ve found a few disturbing trends:   No standards of care   Just like you have standards of care for your patients, you should...

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IT-Guru Named in List of Top 100 IT Companies

Posted by on Feb 26, 2018 in Blog | 0 comments

IT-Guru Named in List of Top 100 IT Companies

Last week, After Nine Inc.’s ChannelE2E unveiled its Top 100 Vertical Market MSPs 2018 List (#Top100MSP).   For the second year in a row, IT-Guru made the prestigious list, coming in at number 76 (a 15-point jump over last year’s ranking at number 91).   The list comprises managed service providers (MSPs) in health care, manufacturing, legal, financial services, government, education, and other vertical markets. The Top 100 Vertical Market MSPs rankings are based on ChannelE2E’s fourth quarter 2017 and January 2018 readership survey and ChannelE2E’s vertical market industry coverage. MSPs featured throughout the list and research leverage deep vertical market expertise to drive annual recurring revenues (ARR) in specific market segments. IT-Guru’s focus is the veterinary vertical market.   According to ChannelE2E, this year’s research revealed several market trends: Honorees generated a combined $277.3 million in vertical market ARR for 2017 (up from $247.6 million in 2016). Honorees are managing a combined 574 million users. The most successful vertical market MSPs are zeroing in on health care and financial services, while manufacturing and legal sector...

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Bad Rabbit ransomware Vaccine to prevent

Posted by on Nov 17, 2017 in Blog | 0 comments

Towards the end of last month we blogged bout a nasty new ransomware variant called Bad Rabbit.   This is an animal you don’t want to see in your clinic or hospital.  But there is a cure to this new nasty threat.  Below is how you can put in a vaccine to prevent this malware from infecting your systems and holding you hostage to your own data.   We also have an automated way of rolling this out if interested. Just use the Contact Us above and we would be happy to help.  Or pass along this information to your managed IT service to assure they get this in place to protect your practice.  If you are a customer of ours, we have already rolled out this vaccine to prevent.   First, create these two files in c:\windows:   infpub.dat cscc.dat   You can do that really quickly by starting cmd.exe as an admin: Then type the following commands: echo “” > c:\windows\cscc.dat&&echo “” > c:\windows\infpub.dat   Next, remove all their permissions by right clicking...

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Bad Rabbit Ransomware – How to protect your clinic or hosptial

Posted by on Oct 25, 2017 in Blog | 0 comments

We are seeing reports of a new Ransomware attack called Bad Rabbit based on prior NotPetya attack this past June.  It is a variant that has spread from Russia and the Ukraine to countries worldwide – including the United States.   There are ways to assure your clinic or hospital is protected. First assure you have the latest Microsoft patches installed on your machine. Specifically the one released in March of 2017 that fixes a known issue that allows this to spread itself across the network.  For those clinics and hospital on our IT Wellness Plans, you are already protected!   As always check your backups and assure they are good and recent just in case something gets through you have something to fall back to. (i.e. not pay the ransom).  If you are making backups to USB attached hard drives, be careful as the Ransomware can attack your backups leaving you no choice but to pay the ransom!  We recommend using a more secured approach of a network device that is password protected...

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WIFI at your Veterinary Clinic? Must Read about New Security Flaw!

Posted by on Oct 16, 2017 in Blog, Uncategorized | 0 comments

Wi-Fi networks have a major issue released this week.  Specifically around secure Wi-Fi connections using WPA2 security.   WPA2 has a security flaw that puts almost every Wi-Fi device at risk of hijack, eavesdropping.  We are in the process of reviewing and scheduling required firmware updates for access points.  But all Wi-Fi devices will be effected by this one not just access points.  So phones, tablets, laptops, desktops, etc.   Here’s an official website giving some technical details about the issue. krackattacks.com   What’s interesting is their demo video about 3:45 into the video, they show you how they can capture your password with this hack.  They used an Android device in this demo to attach to a WPA2 n Wi-Fi network.  Which BTW is a very common thing this day. Android attacks seem to be the easiest to attack right now but ALL devices will be effected by this find!   OK so all this tech stuff what does this mean for a clinic or hospital?  All devices that are Wi-Fi connected or will...

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PROTECT YOUR VETERINARY CLINIC OR HOSPITAL NOW

Posted by on Aug 26, 2017 in Blog, Uncategorized | 0 comments

STEPS YOU CAN TAKE TO PROTECT YOUR VETERINARY CLINIC OR HOSPITAL NOW!   STORE FULL SYSTEM IMAGES LOCALLY AND IN THE CLOUD   Make sure all your important systems and important data are backed up both locally and to the cloud. If you don’t already have a business continuity solution in place, assuring you have some sort of backup is vital to start.   Making a copy to USB drives or tapes as last resort as this often is the most time consuming recovery process which has high chances of failure for recovery also!   Since there isn’t a ton of advance warning when a disaster strikes, it’s important you transport your data to the cloud prior and be proactive.  There are times when your backups are just too large to get offsite quickly.  It could take some clinics or hospitals 3-5 days to get their initial full backup offsite.  But after the full is done copying it is rather quick to get data offsite with smaller “changes only” backups keeping you protected hourly onsite...

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IT-Guru Named to Channel E2E Top 100 Vertical Market MSPs: 2017 Edition

Posted by on Aug 8, 2017 in Blog, IT News | 0 comments

IT-Guru Named to Channel E2E Top 100 Vertical Market MSPs: 2017 Edition

Second-Annual List Identifies and Honors Top MSPs In Healthcare, Government, Financial Services, Manufacturing & More   April 27, 2017 Aurora, CO: IT-Guru has been named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list and research. The list and research (hashtag: #Top100MSP) identify and honor the top 100 managed services providers (MSPs) in healthcare, government, financial services, manufacturing and additional vertical markets.   The Top 100 Vertical Market MSPs rankings are based on ChannelE2E’s Q1 2017 readership survey. MSPs featured throughout the list and research leverage deep vertical market expertise to drive annual recurring revenues (ARR) in specific market segments. This year’s research identified several key trends: The most successful vertical market MSPs are zeroing in on financial services and healthcare, although consolidation in the healthcare IT services sector is accelerating. MSP micro-verticals have emerged. Examples include IT services for veterinary hospitals (healthcare); hedge funds (financial services), and clubs and resorts (hospitality). The MSP shift from device management to user experience is still accelerating. Top 100 MSPs now manage 513 million people...

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Microsoft Windows Updates

Posted by on Jul 29, 2017 in Blog | 0 comments

Microsoft has changed how they perform updates and even upgrades that can and will cause your clinic or hospital to have computer issues if you don’t know the following things!   Here is a technical article if you want to read it, but let me just give you the cliff notes, real world perspective and translate this into something you may be able to understand better.   Microsoft is calling their major updates, or what we IT folks used to call “Server Packs”, into a new term called “Feature Packs”.   Veterinary IT Support still has the stance that “Service Packs” (now called “Feature Packs”) should be rolled out in a controlled fashion. So basically not installing it right away because it is very new and should be tested by others first.  Then, if there are no reports of major issues, start to slowly roll it out to your clinic or hospital a couple of machines at a time.   First, you will want to assure you run Windows 10 Professional, because if you...

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Veterinary industry must prepare now for next ransomware attack

Posted by on Jul 21, 2017 in Blog | 0 comments

Ransomware is nothing new and always top of mind for us, it’s dominating the IT Security world for the past two years. With two major attacks in quick succession – May’s catastrophic WannaCry attack followed up by June’s Petya attack – everyone is on high alert and looking for the best route to keep their organizations and end users safe.   The numbers don’t lie: 2016 saw four times as many ransomware attacks as previous years, and 2017 is already on a path to being even worse – some studies warning the number could double over 2016’s already astronomical number of attacks. Meanwhile, as ransomware is making headlines, data breaches continue to be a major concern, with new regulations on the horizon and the weight of the damage to reputation of a clinic or hospital as data breaches can cause.   While healthcare and financial services businesses are most frequently hit, no industry is immune: 92% of IT firms reported ransomware attacks on their clients. Despite these numbers, according to the FBI only one in four attacks are actually reported....

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